1. Acceptance and Eligibility
By accessing or using Avana, users agree to these Terms and confirm they are authorized to act on behalf of their organization where applicable.
If you do not agree with these Terms, you must discontinue use of the platform.
2. Account and Access Responsibilities
Users are responsible for maintaining credential confidentiality, lawful use of their accounts, and accuracy of information submitted to Avana.
AVARTANA LABS LLP may suspend or restrict access for policy violations, abuse, security concerns, or operational risk mitigation.
3. Permitted Use of Avana
Avana may be used solely for legitimate business workflows related to shipment management, transport documentation, invoicing, reporting, and associated logistics administration.
Users must not attempt unauthorized access, platform disruption, reverse engineering, data scraping beyond approved interfaces, or misuse that compromises service integrity.
4. Intellectual Property and Ownership
The Avana software, branding, and system components are the intellectual property of AVARTANA LABS LLP or its licensors.
Customer business data entered into the platform remains owned by the customer, subject to rights required for service delivery and legal compliance.
5. Fees, Taxes, and Billing
Subscription fees, billing intervals, and any add-on charges are those displayed on the Avana pricing page at the time you subscribe. Fees are charged in Indian Rupees.
AVARTANA LABS LLP is not registered under the Goods and Services Tax. No GST is charged on, or collected with, subscription fees, and no tax invoice is issued. Prices shown are the final amount payable. Should AVARTANA LABS LLP become liable to register in future, we will notify subscribers before any tax is applied.
A receipt is made available for each successful payment in the billing section of your account.
6. Auto-Renewal and UPI Mandates
Paid subscriptions renew automatically at the end of each billing period until cancelled. Where you authorise a UPI Autopay mandate, the maximum debit amount, the debit frequency, and the mandate validity are fixed at the moment of authorisation and cannot be varied afterwards. Any change to those parameters requires cancelling the existing mandate and authorising a new one.
A pre-debit notification is issued by the payment system on the rails of the National Payments Corporation of India in advance of each scheduled debit. AVARTANA LABS LLP does not itself issue that notice.
You may cancel auto-renewal at any time from Subscription → Overview in the product, and you may separately revoke the mandate from the mandate-management screen of your own UPI application. Cancellation stops future debits; it does not reverse a debit already made.
7. Governing Law and Jurisdiction
These Terms are governed by the laws of India. The courts at Udaipur, Rajasthan have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of Avana.
Grievances may be raised with our Grievance Officer, Mayank Batra, Co-Founder, at mayank@avartanalabs.com. Details are set out in the Grievance Redressal policy.
8. Limitation, Availability, and Updates
Avana is provided on an as-available basis. While we aim for reliability and continuity, uninterrupted access is not guaranteed due to maintenance, integrations, or external dependencies.
AVARTANA LABS LLP may revise these Terms, platform capabilities, and policies over time. Continued use after an update constitutes acceptance of the revised Terms.